Frequently Asked Questions

Here you will find answers to frequently asked questions about our classes and services. If you still can’t find what you are looking for, send us a message through our contact form

We offer Urdu classes at our centers in Karachi and Islamabad, Pakistan and online for students world-wide. In addition, we can also come to your office/home if you live in Karachi or Islamabad (certain conditions apply)

 Classes usually take place between 9am and 6:30pm Pakistani time (GMT+5), Monday-Fridays.

This is completely up to you! Some students do 1-week crash courses, others stay with us for several years. You will need to purchase a package of a certain amount of lessons (10,20, 40 or 60 hours). Once your lessons are used up, you can renew your contract if you wish.

The cost of the classes varies depending on the length of your course, amount of lessons you take per week, number of students in your group, your specific requirements, and more. Prices range from around 1000-2000 PKR per hour (for students in Pakistan). Contact us to receive your individualized price estimate.

We use a communicative, modern approach to language teaching. The goal of all our lessons is for you to learn to communicate in real-life situations from the start. For beginner students, we use our own curriculum, Qadam. For other students, we use a mix of materials, including “Beginning Urdu  – A complete course” (Georgetown University Press), our own Urdu Grammar Workbook, and other materials that Zubaan has developed. This is one more way we are innovators in Urdu learning.

Several of our teachers are trained and experienced in teaching according to the Growing Participator Approach (GPA). Upon request, we can design our courses to follow the GPA.

Yes & no. If you would like to learn to read and write in Urdu, we can include that in your course. However, it is not a requirement. For beginner students we usually recommend focusing on listening and speaking first. 

Yes. All non-beginner students are required to do a short placement test, which is free of cost.  In addition, we can do an assessment of your level at the end of your course (or any other time you wish). The assessments are done on the basis of the Common European Framework of References– You can learn more about that here. 

Yes! We offer one free 30-minute trial class for all our courses.

No, we do not use Skype. We use Zoom and an online whiteboard program called Miro. It allows for teachers and students to interact in real-time.

You will need a computer or tablet, headset with microphone, and ideally also an integrated camera. In addition, you will need a stable internet connection.

Yes, of course. Before your first class, we will give you a short introduction to the program and show you how to use the most important functions. The program is easy to use and does not require any specialized skills. 

We offer group, semi-private (two students) and private (one student) classes. 90% of our customers prefer to study on their own. This gives you more flexibility in timings, course duration, and content. 

We have both female and male teachers. If you have a preference, please let us know during the registration process. We always do our best to honor your requests. 

You can pay by credit card (online), paypal, direct bank transfer, Western Union, cheque & cash (for Pakistan only).

Yes, our teachers regularly teach children of all ages. At the moment children’s classes are only offered at our centers in Karachi and Islamabad.

Absolutely! Any classes that you purchase are valid for live classes in Pakistan and online. Several of our students switch back and forth between live and online classes. 

No classes take place on public holidays as announced by the government of Pakistan. For our international clients, we will always send you a reminder a few days before any official holiday. You can find a list of common Pakistan holidays here.

No problem at all. We have a 48-hours cancellation policy. This means, if you inform us at least 48-hours prior to your class, you will not be charged for the missed lesson. However, any classes that are cancelled last minute, will be charged at the normal rate. For more details, please contact us.

Happily! We wrote our own textbook to provide an accessible resource for teachers and self-learners alike. You can find that in our shop. Here’s a site all about available Urdu resources. You can visit this page for a list of free resources we recommend. 

We offer Urdu courses, translation services and Intercultural Trainings.

We are happy to answer them! You can find our contact form here. You can also email us at info@zubaantraining.net. Call us or send us a Whatsapp message at +92-310-977-7720. We are usually able to respond within 24 hours.